Return & Refund Policy

At WrapOn India Pvt. Ltd., we strive to deliver Top Quality Multilayered LDPE Shrink Films, Pouch Packaging Film, HM Packaging Wrappers, Stretch Film, Mulch Film, Green House Film and Silage Films with utmost precision. However, if you’re unsatisfied with your purchase, here’s our policy: 

1. Returns

Eligibility:

  • Products must be unused, unopened, and in their original packaging.

  • Returns are accepted within 7 days of delivery.

  • Customized orders of all our products are non-returnable.

Conditions:

  • Damaged or defective products must be reported within 48 hours of delivery.

  • Proof of purchase (Copy of Invoice) is required.

2. Refunds

Approved Returns:

  • Refunds are processed within 5-7 business days after receiving and inspecting the returned product.

  • Refunds will be issued to the original payment method.

Non-Refundable Situations:

  • Products damaged due to improper handling, storage, or usage.

  • Bulk orders (e.g., full rolls of greenhouse film, mulch film) that have been partially used.

3. Damaged/Defective Products

If you receive a damaged/defective product:

  • Notify us at support@wraponindia.com within 48 hours.

  • Photos/videos of the damaged Product.

  • Invoice number and delivery details.

  • We’ll arrange a free replacement or issue a refund after verification.

4. How to Initiate a Return

  • Contact our team at support@wraponindia.com.

  • Provide your order number, product details, and reason for return.

  • Follow the return shipping instructions.

Note: Return shipping costs are the customer’s responsibility unless the product is defective.

5. Exclusions

  • Non-returnable items:

  • Custom-cut films or printed films.

  • Products purchased under bulk/wholesale discounts.

6. Contact Us

  • For questions or assistance, reach out to:

  • WrapOn India Pvt. Ltd.

  • Email: support@wraponindia.com

  • Phone: +91-9991733300

  • Address: 2052, First Floor, Tagore Garden, Naraingarh Road, Ambala City, Haryana, India-134007

Policy Updates:

  • We reserve the right to modify this policy. Changes will be posted on our website.

  • Legal Compliance: Aligns with Indian e-commerce guidelines (Consumer Protection Act, 2019).